Terms & Conditions of Sale

Goods once sold cannot be either exchanged or taken back.
Klay Kathaa reserves the right to accept or reject any order placed, without assigning anyreasons whatsoever.
Once the order is placed, it cannot be cancelled unless acceptance of such cancellation is agreed to by us and confirmed to customer in writing.

Dispatch

Dispatch of the products will be made within seven days from the date of receipt of fullpayment.
KlayKathaa is not responsible for any delay in delivery of the order due to any factor beyond our control.
The products will be despatched to the address mentioned in the order form. In case theproducts are to be despatched to any other address, the same should be specified while making the order.

The total amount payable, indicated in the invoice/shopping page, after adding shipping charges, is not inclusive of local levies or local Customs etc.
Local levies if any have to be borne by the customer at the time of taking delivery of the delivery.

Full payment in advance will have to be made as indicated on the invoice/website.

All transactions are subject to Singapore jurisdiction only.
Any discrepancy regarding the order should be intimated to us within seven days from the date of receipt of order.

Shipping charges will be borne by the customer.
Approximate time for delivery after despatch: between a week to 10 working days, depending on location.

Given the nature of the ceramic medium it's not possible for me to accept returns currently. If the item reaches you broken, please contact me immediately with the photograph of the broken item. I shall arrange to send you a replacement of the same.
I don't accept exchanges or cancellations but you can contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders